Draft policy wording — to be reviewed and completed by The Paw Club before launch.
Your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA) are not affected by this policy.
Cooling-off period
Where ECTA applies to online purchases, you may cancel within the statutory cooling-off period. Details of how to do so will be set out here.
Defective goods
If a product is defective, please contact us and we will assist in line with the CPA.
Refunds
Refund timelines and methods will be confirmed here.